Refund policy

Every piece in our collection is one of a kind, which means all sales are final — we don’t offer returns, exchanges, refunds, or store credit.

We’d rather answer your questions than have you guess. Every listing includes measurements, a condition grade, and photos of any flaws. If you’d like additional photos, measurements, or a video before you buy, just reach out on Instagram or email us at info@heracollective.com — we’re happy to send whatever you need to feel confident in your purchase.

Authenticity

We stand behind the authenticity of every piece, forever. Refer to our Authenticity page for more information.

Damage or Incorrect Orders

Every shipment over $1,000 is insured to its full value. If your order arrives damaged or isn’t the piece you ordered, email us photos within 48 hours of delivery and we’ll make it right.

Cancellations & Exchanges

We’re not able to accommodate cancellations or exchanges once an order is placed.

For any questions, reach us at info@heracollective.com.